|
Shipping Policy
Thank You for Choosing ApexGas!
To ensure you receive your order as quickly as possible, we have established the following shipping policy:
Your order will be shipped to the address provided at checkout. Orders will only be shipped after payment is completed.
|
|
1.Shipping Fee
FREE SHIPPING ON ORDERS OVER $60
$9.99 Applies To Orders Under $60.
|
|
2.Order Cancellation/Modification Window
Please email us at service@shopapexgas.com within 6 hours of placing the order if you wish to cancel or modify your order. Once the order has been shipped, cancellation or modifications are not possible.
Default Handling Time: Orders placed on business days will be processed the same day.
Delivery Time: 2–5 Business Days, depending on your location and the shipping method.
Attention: Due to product size restrictions, we do not ship to P.O. Box addresses. Please provide a residential address.
Tracking Number: available 1 business day after the shipping label is created.
Attention: During holidays such as Independence Day, Labor Day, and Christmas, there may be delays. We will notify you via email with specific details.
Holiday list: New Year's Day, Martin Luther King Day, President's Day (Washington's Birthday), Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day, Independence Day
|
|
3.Processing Time
Orders typically require 0–1 business days for processing.
|
|
4.Incorrect Shipping Address
Customers are responsible for entering the correct shipping address during checkout.
If an order is returned due to:
- Incorrect address
- Incomplete address
- Failed delivery attempts
Additional shipping fees may apply for reshipment.
Please contact us immediately if you need to update your shipping information after placing an order.
|
|
5. Delivery Time
Within the U.S.: 2–5 business days, depending on your location and the shipping method.
During holidays such as Independence Day, Labor Day, and Christmas, there may be delays. We will notify you via email with specific details（Weather conditions）.
If your order remains in “label created” status for more than 4 days, please contact us, and we will coordinate with the shipping provider to arrange a reshipment.
|
|
6. Pre-Order
Pre-order items will be shipped within the estimated timeframe. You may request a refund at any time before the order is shipped.
If you need a refund, please contact us in advance at service@shopapexgas.com.
|
|
7. Shipping Carriers:
FedEx, UPS, and USPS. For 8g cartridges, we may use GOFO or Uniuni logistics.
|
|
8.Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
You can track your shipment anytime through our tracking page or directly through the carrier’s website.
If you do not receive tracking information within 72 hours after placing your order,please contact our support team: service@shopapexgas.com.
|
|
9.Wholesale Orders
For wholesale orders, if our warehouse has sufficient inventory, we will fulfill the shipment as usual. If not, we will contact you via email to discuss further arrangements.
The usual delivery time for custom orders is 10–60 days.
Returns are not accepted for wholesale orders.
|
|
10.Lost, Missing, or Delayed Packages
Although most orders arrive successfully and on time, delays may occasionally occur due to shipping carriers or external circumstances.
If your package is:
- Lost in transit
- Marked delivered but not received
- Missing items
- Delayed significantly
Please contact our support team at service@shopapexgas.com as soon as possible.
We may initiate a carrier investigation and work with you to find the best possible solution.
11.Order Cancellation Policy
Orders may only be cancelled before shipment confirmation.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
Please contact us at service@shopapexgas.com immediately if you need assistance with your order.
|
|
Return Policy
We want you to shop with confidence at ApexGas.
If you are not completely satisfied with your order, eligible items may be returned within 30 days of delivery.
|
|
1.Return Eligibility
To qualify for a return
- Products must be unused
- Products must remain unopened
- Original packaging must be intact
- Items must be in resellable condition
- Proof of purchase is required
- Product images will be required.
Returns that do not meet these conditions may not be accepted.
|
|
2.Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
Please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the package and product
- Description of the issue
Our support team: service@shopapexgas.com will review the issue and help resolve it as quickly as possible.
|
|
3.Non-Returnable Items
For safety and hygiene reasons,the following items are generally non-returnable:
- Opened cream chargers
- Used cylinders
- Final sale items
- Gift cards
- Damaged products caused by misuse
- Consumable or pressurized gas products that have been opened cannot be returned unless defective.
|
|
4.Return Process
To start a return request:
Contact our customer support team: service@shopapexgas.com
Provide your order number and reason for return
Wait for return authorization instructions
Ship the approved return item back to the provided address
Returns sent without prior authorization may not be accepted.
|
|
5.Refund Policy
Once your return is received and inspected, we will notify you regarding refund approval.
Approved refunds are issued to the original payment method.
Refund Processing Time
Inspection & approval: 2–3 business days
Bank processing time: 2–5 business days
Shipping fees are generally non-refundable unless the issue was caused by our error.
|
|
6.Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong product was received
- The item is defective upon arrival
We recommend using a trackable shipping service for all returns.
|
