FAQs
Security & Privacy
Q:Is It Safe to Buy on Our Site?
A:We understand it's natural to have concerns about entering payment details online. At ApexGas, we take your data security seriously and go beyond basic precautions to protect your information.
Our Security Framework
- Encryption in transit: All data between your browser and our servers is protected by TLS encryption. Look for the "https://" prefix and padlock icon in your browser's address bar to confirm.
- Payment security: We never store full credit card details on our servers. Payments are processed through PCI-DSS compliant payment providers, so your card data is tokenized and handled to industry standards.
- Ongoing monitoring: Our site is covered by automated security scanning, and we work with independent security partners to review and update our defenses. Issues are patched before they can be exploited.
- Multi-layer defense: Beyond digital safeguards, we enforce strict internal access controls, and customer data is stored on restricted-access systems.
If you have specific security questions, our support team is happy to help — reach us anytime at service@shopapexgas.com.
Q:What about my privacy? Do you share my personal information?
A:We do not sell your personal information. We only share it with service providers who help us run the store — such as payment processors, shipping carriers, and email tools — and only as needed to fulfill your order. These providers are contractually required to keep your data secure and use it only for the services they provide to us.
You can find our full Privacy Policy in the footer of any page on our website.
If you've placed an order, we may occasionally send you emails with product updates and special offers. You can unsubscribe at any time using the link at the bottom of any email.
Q:What about browser cookies?
A:Cookies are small text files that a website places on your device. Some cookies are essential for our store to function — they help with your cart, checkout, and account preferences. These are required and cannot be turned off.
We also use cookies for analytics and marketing purposes. On your first visit, you'll see a cookie consent prompt where you can choose which non-essential cookies you allow. You can change your preferences at any time.
You can find details about the cookies we use in our Privacy Policy, linked in the footer of any page.
Order, Shipping and Return
Q:How do I place an order?
A:Simple Steps:
- Add Items: Select products and click "Add to Cart."
- Checkout: Click the cart icon → "Checkout."
- Enter Details: Fill in shipping info and pick a payment method.
- Pay & Confirm: Submit payment — you'll get an order confirmation email instantly.
- Delivery: We typically ship within 24 hours on business days, with 3–7 business day delivery within the continental U.S. Track your package via email updates! If you don't see any tracking information within 2 business days after placing your order, please contact us at service@shopapexgas.com.
Q:What payment methods do you accept?
A:✅ Secure Options:
Credit Cards: Visa, MasterCard, American Express, JCB.
🔒 Safety Guaranteed: All transactions are encrypted (SSL) and PCI-compliant.
Credit Cards: Visa, MasterCard, American Express, JCB.
🔒 Safety Guaranteed: All transactions are encrypted (SSL) and PCI-compliant.
Q:Are there any hidden costs?
A:Unlike other companies, we try to tell you all costs up front. If you live in the continental United States,We bill you for ACTUAL shipping costs $9.99 only for orders under US$60, and we pay for all shipping costs on orders of US$60 or more.
Q: How long will it take to receive my order?
A: Our primary warehouse is located in California, so shipping times depend on your destination. West Coast customers can expect delivery within 2–4 days, while East Coast orders typically arrive in 3–7 days. We use the fastest available shipping options to get your order to you as soon as possible.Please note if your order contains our compressed gas product it can only be shipped via ground transport by UPS or FedEx. Air shipping is not available for compressed gas products.
Q:Can I cancel my order after it has been placed?
A:Yes, you may cancel your order if it has not yet been shipped. Contact us at service@shopapexgas.com as soon as possible. Please note that once the order is in transit, cancellation is no longer possible.
Q:How do I track my order?
A:1️.Visit Order Tracking.
2️.Enter your Order Number + Email or Phone Number.
3️.Click "Track" for real-time updates.
💡 Bonus: Log into your Account Dashboard to view all order history and statuses.
2️.Enter your Order Number + Email or Phone Number.
3️.Click "Track" for real-time updates.
💡 Bonus: Log into your Account Dashboard to view all order history and statuses.
Q:What kind of packaging will my order arrive in?
A:We ship all orders in our signature yellow kraft paper boxes. Each product is already enclosed in its own manufacturer's box, and we further protect it with double‑boxing and cushioning materials for maximum safety during transit.
Should your package arrive damaged, simply email our service team: service@shopapexgas.com with your order number and photos of the damage. We'll take it from there and make things right.
Should your package arrive damaged, simply email our service team: service@shopapexgas.com with your order number and photos of the damage. We'll take it from there and make things right.
Q:How do I report a product quality issue?
A:If you encounter a quality issue with any product, please contact us at service@shopapexgas.com. Provide your order number and relevant details or evidence, and we’ll arrange a full refund or send you a replacement.
Q:Where do you ship to?
A:We ship to all addresses within the continental U.S. (the 48 contiguous states). Unfortunately, we do not ship to Hawaii (HI), Alaska (AK), Puerto Rico (PR), or other U.S. territories and islands.
Q:Should I ship to a P.O. box?
A:All orders are processed within 1-2 days. Actual delivery times depend on the carrier and vary by location. Due to product specifications, we only offer Ground shipping (no express options). Additionally, we cannot ship to P.O.Box, since our items are too bulky for mailbox delivery.
Q:Can I pick up my order from UPS or FedEx?
A:Yes. We can send your order to the nearest UPS or FedEx facility where you can pick up your package with a valid photo ID. You will need to identify the most convenient address of the UPS facility. You can obtain this information by simply calling your local UPS or FedEx location. When you place the order online, just use the UPS or FedEx facility address for the "Shipping Address", and for "Company Name", please put "UPS/FedEx: Hold for Pickup". We will put a special label on the package. You will be required to provide identification when you pick up the package.
Q:Can I pick up product at your location?
A:Unfortunately, we do not allow pickups at our location.
Q:Interested in wholesale?
A:If you’re interested in distributing ApexGas products in your region, please reach out to us at sales@shopapexgas.com. We’d be happy to discuss bulk order options and wholesale pricing with you.
Q:How do I get free shipping? What about shipping?
A:You may receive free shipping on orders over $60. Our normal shipping carriers are UPS or FedEx, however we also ship via the U.S. Postal Service under certain circumstances. Transit costs and time depends on where you are and what you are ordering. If you live in an area that is not serviced by UPS or FedEx, we will make every effort to accommodate your needs. Please understand, this may add a bit of time to the order processing. Please see our Shipping and Delivery page for more information.
Q:How do I return an item?
A:Products may be returned to us within 30 days of purchase if the original packaging remains unopened. Buyer will be responsible for all actual shipping costs, and refunds are subject to a 5% restocking fee. Please note that shipping costs may exceed the amount we originally charged you on the order. For example, if you received "Free Shipping" on your order and decide to return it, you will be charged the actual shipping fees. If the return is due to a product-related issue, please contact our service email service@shopapexgas.com and we will provide you with a suitable solution. You can also view our full Shipping & Returns Policy for more details.
Product
Q:What is in cream chargers?
A:A cream charger contains E942 food-grade nitrous oxide gas (N2O), and the common gas volume is 8g, 580g, 615g, 640g, 700g, 740g.1364g, and 2000g, and varies in cylinder sizes.
Q:How do I use nitrous oxide (N2O) chargers?
Making delicious whipped cream with our nitrous oxide chargers and cream whippers is extremely easy. Nitrous oxide gas is used in the preparation of whipped cream recipes and other foam creations such as espuma and mousse desserts. The "stabilizing agents" in the liquid bind with the nitrous oxide to create a foam. These stabilizing agents are milk fat, gelatin, or some other fat-based food material. Nitrogen is a naturally occurring gas in the air we breathe, and in fact accounts for approximately 80% of our atmosphere. This gas is responsible for binding to the milk fats when you prepare whipped cream with a whisk. The cream whippers and nitrous oxide chargers we sell make the process much easier and more predictable. Each charger contains up to 8 grams of pure nitrous oxide, which is adequate for up to 1 pint (about 473 ml) of liquid whipping cream. Please note: The N₂O cream chargers we sell are intended for food and beverage use only. Recreational use and medical use are strictly prohibited.
Q:Is nitrous oxide dangerous?
A:With proper care, nitrous oxide, carbon dioxide, and nitrogen chargers are safe to use. Never open any charger with a device that is not approved for dispensing compressed gases. Always keep chargers and dispensers out of reach of children. Never throw away a full charger — always empty it completely first. Charger temperatures should never exceed 50° Celsius (122° Fahrenheit). Always empty the dispenser before opening the top for cleaning, as it may still be under pressure.
Important: All gas chargers are for food and beverage preparation only. Do not inhale — recreational use may be harmful to your health and is strictly prohibited.
Q:Can I recycle N2O, CO2, and N2 chargers?
A:The CO2 (for seltzer), N2 (for nitro-coffee/beer) and N2O (for whipped cream) chargers are made of steel and can be recycled. We encourage you to your local recycling program with any specific questions regarding their safe disposal.
Q:Can I "overcharge" the cream dispensers with nitrous oxide chargers and whipped cream?
A:The cream dispensers are typically designed to hold between 1/2 and 2 1/2 pints of liquid and use 1 to 2 chargers, depending on the size of your dispenser. The typical yield of finished whipped cream is between 2 and 6 times the amount of liquid you start with. If you overfill or overcharge the dispenser, you risk leaking liquid through the gasket at the lid and possibly damaging the bottle. Once the pressure inside the dispenser matches the pressure in the charger, no more gas can enter — but we recommend using only 1 or 2 charger cartridges per fill, and no more than 3 for a quart-sized dispenser. If you're using liquids with gelatin or other stabilizing agents, you may need slightly more chargers to achieve the right balance.
Q:How does Nitrous Oxide react with food?
A:Nitrous Oxide (Food Additive E942) is extremely soluble in fatty compounds, including cream and other substances used for cooking. When used in a cream dispenser, the gas combines with the food substance inside at the molecular level. When Nitrous Oxide combines with oxygen a chemical reaction takes place which not only transforms the food substance into a more volumized foam, but instantly infuses the flavours.
Q:How to use a cream dispenser?
A:Start by selecting your recipe and placing your dispenser and chargers on a stable, flat surface.
Disassemble the dispenser and clean all parts with cold water and a small brush. After cleaning, dry the components thoroughly with a towel before reassembling.
Unscrew the dispenser's head from the main body.
Add your desired ingredients into the bottle or reservoir.
Reattach the dispenser’s head onto the container.
Insert a whipped cream charger into the charger holder.
Twist the charger holder onto the dispenser's pin until you hear the gas being released. You should hear a soft hissing sound.
Shake the dispenser to mix the N2O gas with the ingredients. Shake about 15-25 times.
Turn the dispenser upside down with the nozzle facing an empty bowl, and press the lever to dispense the whipped cream or foam.
If the consistency isn't quite right, give the dispenser an additional 5-10 shakes.
Disassemble the dispenser and clean all parts with cold water and a small brush. After cleaning, dry the components thoroughly with a towel before reassembling.
Unscrew the dispenser's head from the main body.
Add your desired ingredients into the bottle or reservoir.
Reattach the dispenser’s head onto the container.
Insert a whipped cream charger into the charger holder.
Twist the charger holder onto the dispenser's pin until you hear the gas being released. You should hear a soft hissing sound.
Shake the dispenser to mix the N2O gas with the ingredients. Shake about 15-25 times.
Turn the dispenser upside down with the nozzle facing an empty bowl, and press the lever to dispense the whipped cream or foam.
If the consistency isn't quite right, give the dispenser an additional 5-10 shakes.
Q:How can I check if my gas cylinder is full?
A:At room temperature (25°C / 77°F), a full cylinder should show a pressure of 6 MPa when tested with a regulator. No gauge? Just weigh it—full cylinders are heavier than empty ones.
Q:How do I dispose of it and is it recyclable?
A:Yes our products can be recycled. The cylinders are made out of recyclable steel. The cylinders are not refillable and can only be recycled once empty.
Before recycling, make sure the cylinder is completely empty of all gas. Always follow your local disposal regulations.Warm reminder: recycle Empty Cylinders only.
Before recycling, make sure the cylinder is completely empty of all gas. Always follow your local disposal regulations.Warm reminder: recycle Empty Cylinders only.
Q:Which brand of cream charger should I buy?
A:Choosing the right cream charger brand depends on four non-negotiable factors:
Purity: Opt for food-grade nitrous oxide (avoid brands using industrial/automotive gas sources).
Safety: Look for DOT/CE-certified cylinders with pressure relief valves—critical to prevent leaks or ruptures.
Why ApexGas?
✔️ Pharmaceutical-grade gas via ammonium nitrate decomposition (FDA/ISO-certified).
✔️ Military-tested steel cylinders with auto-lock safety valves.
✔️ Owned and operated by our in-house factory, backed by 24/7 customer support.
Purity: Opt for food-grade nitrous oxide (avoid brands using industrial/automotive gas sources).
Safety: Look for DOT/CE-certified cylinders with pressure relief valves—critical to prevent leaks or ruptures.
Why ApexGas?
✔️ Pharmaceutical-grade gas via ammonium nitrate decomposition (FDA/ISO-certified).
✔️ Military-tested steel cylinders with auto-lock safety valves.
✔️ Owned and operated by our in-house factory, backed by 24/7 customer support.
Q:Are whipped cream chargers and dispensers safe to use?
A:When handled correctly and in accordance with safety guidelines, there are no inherent dangers associated with using whipped cream chargers and dispensers. However, it's essential to exercise caution, particularly when handling discharged whipped cream chargers in the kitchen. Misuse of N2O can pose severe health risks and is illegal. It's crucial never to inhale the gas released from these chargers and dispensers. Whipped cream chargers and dispensers are intended solely for culinary purposes.
Q:How can I get the best deal on cream chargers?
A:Subscribe to our email list to get exclusive offers, early access to seasonal sales, and the best deals on cream chargers and dispensers. Buying in bulk is another great way to save — check our wholesale section for volume discounts.
For wholesale or bulk purchase inquiries, contact us at sales@shopapexgas.com.
Q:Why do cream charger prices vary so much?
A:Cream charger prices depend on factors like gas purity, food-grade certification, brand reputation, country of manufacture, and whether you're buying wholesale or retail. Bulk purchases often come with significant discounts.
Company
Q:What are your main products?
A:We are a gas manufacturer, and our main products are Nitrous Oxide, CO2, N2, and Helium Tanks, with purity ranging from 99.9% to 99.9999%. More details are available on our Company Introduction page.
Q:What is your cream charger's capacity?
A:Our annual production capacity for nitrous oxide reaches 15,000 tonnes, making us a major supplier in the global gas market. We offer flexible filling options, including 8g cream chargers and bulk gas supply.
Q: How do you ensure quality control during production?
A:Each canister undergoes 100% inspection, batch traceability recording, and water-bath testing before shipment. Additional exclusive cleaning and zinc-coating processes ensure product longevity and safety.